![]() We recognize falling short and sincerely apologize. “With no concern higher than ultimate safety, the people of Southwest share a goal to take care of each and every Customer. “As we continue the work to recover our operation, we have made the decision to continue operating a reduced schedule by flying roughly one-third of our schedule for the next several days,” it continued. Dial the number and wait for a representative to assist you. Southwest said in a statement Monday that it was “fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent,” adding that “these operational conditions forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity.” Locate the customer service number for Southwest Airlines on their official website. Southwest has in part been blaming the weekend storm for its cancellations, which might characterize some flight issues as “out of its control.” But passengers have complained that flight crews have not shown up to their rebooked flights, which could constitute a situation in the airline’s control. For delays not in its control, “we will rebook you on the next available Southwest flight … at no additional cost” or refund the ticket. Southwest’s customer service plan details that the airline will offer meal vouchers for flight delays for over three hours that are in the airline’s control. Another said she had been on hold with the airline’s customer service line for six hours.Īlthough some passengers have received vouchers for their canceled flights, other passengers have claimed they have not been offered any compensation or vouchers. Another tweet noted Southwest’s check-in line in a Milwaukee airport, where one woman had been waiting for five hours. Chase isnt responsible for (and doesnt provide) any products, services or content at this. ![]() Please review its terms, privacy and security policies to see how they apply to you. Customer Service Open Customer Service in new window. ![]() The airline has reportedly been sending bags to their final destination even if the flight has been canceled. Southwest Rapid Rewards offers initial bonus points, anniversary points and 2X on Southwest purchases. One tweet shows hundreds of checked “stranded” bags lined up around baggage carousels in a Tampa, Fla., airport. Although airlines had canceled as many as 20 percent of flights over the weekend due to concerns about intense snowfall, Southwest appeared to be the only airline still struggling to keep flights on schedule. Twitter has been flooded with tweets from Southwest passengers detailing ongoing flight delays, cancellations, baggage loss and more as the airline struggles to recoup from the weekend storm. Sentencing Guidelines.“USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service,” the department tweeted. If convicted, the Court must impose reasonable sentences under federal statutes and the advisory U.S. Since help is available 24 hours a day, you. To reach a representative, call 1-800-I-FLY-SWA or 1-80. Each count of wire fraud is punishable by up to 20 years in federal prison. Phone You can call the Southwest Airlines customer service phone line 24/7. The defendants are presumed innocent and entitled to a fair trial at which the government has the burden of proving guilt beyond a reasonable doubt. The public is reminded that an indictment is not evidence of guilt. The government is represented by Assistant U.S. For the Contact options shown below, visit Contact Us on. “Wes” Wheeler, Jr., Special Agent-in-Charge of the Chicago Field Office of the FBI. 17 helpful (1/6) Contact Southwest Customer Service The Community is a great place for Customers to share experiences and information with each other, but it is not a platform where we’re able to process Customer Service comments or concerns. The indictment was announced by Morris Pasqual, Acting United States Attorney for the Northern District of Illinois, and Robert W. Arraignments in federal court in Chicago have not yet been scheduled. It charges Martin, 36, of Bolingbrook, Ill., with 12 counts of wire fraud, and Brooks, 46, of Chicago, with four counts of wire fraud. The vouchers, known as “Southwest Luv Vouchers,” were supposed to be used to compensate customers who had unfavorable travel experiences on the airline. Martin then sold the vouchers at below market value to co-defendant NED BROOKS and others in exchange for cash, the indictment states. While working for Southwest at Midway Airport in Chicago, DAJUAN MARTIN used fictitious customer names to fraudulently generate the vouchers without the airline’s knowledge or approval, the indictment states. ![]() CHICAGO - A customer service representative for Southwest Airlines fraudulently created and sold travel vouchers worth more than $1.87 million, according to an indictment returned in federal court in Chicago.
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